We provide our clients with a dedicated contract manager, online rag reports, member benefits and set price review dates.
In our annual service review in 2012 over 90% of our customers gave us top marks for the service, reliability and the frequency of our collections
We believe good business means good people. BTR are proud to maintain a longstanding team with a breadth of industry experience
Our Mission
Our people

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The level of service that Haydn and his team have provided over the last 8 years has been excellent, even through our current difficult climate, BTR have always been there to support us and help sustain our income.

Matthew Baldock, Warehouse & Distribution Manager, St Richards Hospice

Prospect Hospice Retail has enjoyed (and continues to enjoy) a long and supportive relationship with BTR. It is their cheerful and prompt collection of our mountains of re-cycling, both from our shops and our warehouse, that contributes towards the success of our business.

Susan Hudson-Wright, Head of Retail, Prospect Hospice

St Peter’s Hospice has worked with BTR for over 20 years. Haydn and his team offer excellent service. The staff are friendly and professional and together we have developed many new initiatives for mutual benefit.

Sian Rees, Business Manager, St Peters Hospice

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